148 M Street

                                                                                                                             Berlin MN 6810

                                                                                                                                 B5  7UR

                                                                                                                             4 April 2016

Mr. Steve Smith

Agency Director/ Manager

Ocean Air

32 Ludinglton Place

Leeds Ls2 9HJ.

Dear Mr. Smith,

I wish to complain about my last week return flight to Florida that I did with your travelling agency.

I will start by mentioning the only good thing about your airline flights. The seats were wide and very comfortable. Nevertheless, the disadvantages outwheight the advantages; that is why I’m writing this letter. First of all you only have 4 flights a day; despite this, our plane boarded later than it was planned. Secondly, we were expecting nice and friendly well- trained staff, but we found that they were quite rude. In addition, there was no vegetarian food for me! The whole family enjoyed a tasting dinner while I was just sitting there, drinking water. Finally, I was ready to watch the latest in-flight entertainment, but I was forced to watch a movie that I have already seen on TV.

In conclusion, after these arguments, I would like some of my money back.

I look forward to hearing from you as soon as possible some answer.

Yours sincerely,

Noemy.